You must be aware of the technology which delivers your favorite dishes to your doorstep with just a single click. That’s right, food delivery business app solutions are the popular and most convenient sources of ordering food right to your place. A decade ago, we had no idea we would be able to order food over the internet with just a few clicks.
But it is possible now, with advancements in technology, it has become easier to taste the food from your favorite restaurant without the hassle of driving a long way just to reach there. Instead, your food will come to you at your doorstep.
Despite being extremely in demand, these food delivery business apps face adverse issues related to the quality and delivery of the food. Sometimes, these issues disrupt our experience of tasting good quality food and the whole ordeal is ruined eventually. With these challenges, come on-demand app solutions as well.
Further down below, we are discussing the aforementioned challenges and problems faced by several food delivery applications on an everyday basis, in detail as well as the possible solutions to the same issues which can make the experience of the users even more enjoyable and unique to their ultimate satisfaction.
What Are The Challenges?
An efficient food delivery business app is necessary to manage the orders in bulk to maintain proper handling and functioning, from food ordering to the actual delivery of the food. Without a proper food delivery system, managing multiple orders simultaneously becomes a hefty task. Since famous and prominent restaurants sometimes fail to maintain proper restaurant mobile app development.
This leads to deterioration of the quality and the packing of the food as trying to manage bulk orders manually increases the service time. Eventually, the customers become dissatisfied with the services. It results in the companies sometimes even losing their customer base.
Compromise in Food Quality
When attending to orders far away from the restaurant’s location, the food quality is compromised. Though the quality of the freshly served food at your table in a restaurant is far more than the quality of the packed food delivered at your doorstep, it is also correct to say that the customers associate the food quality with the delivery quality.
Therefore, it is quite a challenge to maintain the quality of the food, especially in the areas further away from the place of order as there are chances of the food getting cold or moist by the time it gets delivered. It is also one of the major problems faced by experienced food app development companies.
Directing Customer Expectations
Keeping up with the customer expectations is the priority of the restaurant owners. If any business fails to satisfy the needs of the customers, it may lose its market. Therefore, it is extremely important to match with customer expectations, as customers tend to have high expectations when it comes to food delivery.
It becomes a difficult task to manage the customer needs and expectations if the restaurants do not work and coordinate with the delivery staff. Customer satisfaction is not one single party’s job but of both, the ones working at the point of origin and the delivery partners.
Inappropriate Food Handling
Another major challenge faced by the ready-made food delivery app developers is the proper handling of the food and maintaining proper hygiene records. Customers often complain about the improper food handling and bad hygiene of the delivery drivers. It is because only a limited number of food companies and restaurants actually ensure that their delivery drivers handle the orders properly by tracking them.
One more reason behind this issue could be lack of training. Most drivers are not well informed and trained enough to handle the orders and they end up mishandling them. Therefore, it is extremely important to preserve the proper food handling to meet the customer needs and ensure proper satisfaction.
Unsteady Price Model
It has become quite a challenge for new businesses entering the market and competing with the already existing big companies since they have already established a place in the market and possess a large customer base. Even after trying different strategies to promote themselves and capture a place, it can be very demanding and burdensome for them to do so.
The new startup businesses sometimes struggle to maintain a position in the market while trying to create a customer base for themselves. However, this affects their profitability most of the time and puts immense pressure on them. Staying competitive and thriving in the market becomes tough for them despite trying different price models to attract more customers.
There are immeasurable concerns and parameters that restaurants and food delivery mobile app developers need to keep in mind while planning. Logistics is a common problem faced by food delivery companies. It includes decisions on what areas the deliveries are to be made, building a loyal customer base, catering to a specific area to pick up the most profit from, allotting the required number of vehicles, hiring enough delivery drivers, and other application-related software and technology, etc.
The dedicated app developers need to keep all these specifications in mind while developing the app to ensure these criteria are met. While customers place orders to give them further insight like live tracking and providing a proper delivery time, ensuring the delivery drivers can deliver in the given time needs to be included.
There are more challenges faced by the food delivery business apps and their developers like managing the excess demand at the same time. Getting mass orders creates a hassle for the restaurants to manage them if proper software and systems are not developed. It can result in havoc and misplacing of the orders that can lead to dissatisfaction of the customers.
Missed deliveries are also one of the problems faced by the food companies due to hassle and poor management of the orders. A tech team is required to allocate the orders to the respective customers with ease and instantly.
What Are The Solutions?
Effective and Consumer-Centric Technology
How to create a food delivery app? This is the first question developers need to ask themselves before starting their work on a project. There are steps as to how, to begin with developing an app. A proper tech team should be hired to manage the orders and enhance the experience of the customers while using the app. From opening the app for browsing various restaurants to washing your hands after eating the food, all that experience depends on the satisfaction provided by the app developers to the customers.
A consumer/user-friendly interface should be prepared to make the experience of the customers on the app more enjoyable and at the same time convenient enough. Cross-platform application development should be introduced into the spear of advanced technology concerning the overall experience of the customers and easy management procedures.
Features such as live tracking to inform the customers about the exact time to deliver the food, a kitchen live feed to assure the customers about the ingredients used, the maintenance of hygiene, cooking methods, and overall kitchen condition can enhance the experience.
A newer aspect of technology for food delivery could be delivery using drones while also keeping a human input to manage it properly. Better utilization of GPS-equipped drone technology for food delivery linked to the different food delivery apps can be a real game-changer to on-time delivery. It will help food maintain its unique taste, flavor, and texture which are the Ultra Special Point (USP) of the restaurants.
Further, the use of this technology can be leveraged to add new features such as live route tracking and the temperature of the food box attached to the drone. It also promotes the idea of contactless delivery. Also, the geographical areas for the delivery can be expanded to faraway locations as the delivery time between road speed and airspeed differs by a huge margin. Restaurants can benefit from the introduction of this drone technology.
Mobile app developers and restaurant owners must coordinate with each other to ensure maximum customer satisfaction as the main priority. It will also assist in building a strong customer base and promote customer loyalty. The company that keeps the needs and wants of the customers as their top priority always succeeds in the market.
These food delivery companies need to prioritize their customers and their satisfaction to make sure they stay loyal to your brand and build a strong consumer base while adding solutions to the app on-demand in the form of FAQs.
This will lead to an increase in the happiness of the customers and they will provide positive feedback. Positive feedback from happy and satisfied customers will help in raising the CX standards, in turn, helping in the satisfaction survey and improving the existing services to make it even better and enjoyable for future customers.
Read More : Food Delivery App Development Complete Guide
Training of Delivery Drivers
Proper training and awareness of the delivery drivers are required to avoid any missed deliveries or hygiene problems. Missed food deliveries are a major problem that results in loss of time and resources. Companies should ensure that proper training is given to the delivery drivers. It will help them avoid making any crucial mistakes like bad hygiene or delivering wrong orders to different locations.
The food companies should also collaborate to track the drivers as it is an essential part of the food delivery business. It is necessary to track the drivers to ensure that the food is delivered to the correct person on time as it will give a clear idea of the time required to make a delivery. Real-time tracking with the help of GPS can be beneficial to the food companies and the customers who get an idea of the time and help them stay calm while moving toward progressive mobile app development.
Delivering food on time should be the most important consideration. To achieve timely delivery a proper system to suggest an optimal route to the delivery drivers is required. Pre-installed software that can tell the drivers about the most efficient route with less traffic would decrease the time taken to make the delivery.
The developers of iOS and Android applications should consider the development of their respective platform’s applications keeping their user base and regular software updates in mind and updating their apps according to that frequently.
This solution is cost-efficient as it will assist in managing multiple delivery drivers with fewer resources. It also includes the factors such as
- Number intersections along the route
- Traffic congestion for the current time of day
- One-way routes.
Initiate in-app interactions for both iOS and Android users to directly get in touch with the customers and provide them with solutions to their problems in a few clicks instantly. Customer interaction is an important part to improve both iOS and android app development. Frequent surveys should be conducted within the app through text-based conversations to understand the customer experience and improve the services of the food delivery applications and their respective companies according to their feedback.
Catering to the needs and queries of the customers promptly with accurate information is essential as it satisfies the existing customers and attracts more customers. As per a food delivery app Dubai, a proper response with all the required and needed information helps build brand loyalty as the customers are always pleased with the services of the food delivery companies.
Food delivery partners should select and organize the restaurants displayed on their app to provide the best quality food to customers based on the given reviews. Outlets with bad reviews and ratings should be either warned or removed on time to supply only good options for the customers to choose from.
In conclusion, although food delivery applications are thriving in the market and are popular now, they face numerous challenges and problems on an everyday basis which ruin the overall experience of a customer. Appropriate solutions, irrespective of iOS or Android App development practices, are required to overcome them to establish an even larger market, satisfy customer needs, and build brand loyalty.
Improving the quality of the cross-platform food delivery applications will prove to be beneficial to various restaurants as the ordering process would become even easier, the management of the ordering process would be enhanced, the monetary transactions would also become smoother and lastly the convenience of ordering with a single click from your mobile devices would increase.