Build a Live Chat App Like SUGO in 2024

In the digital world of today, quick contact is key to keeping customers interested and making them happy. Businesses that want to help customers right away and build strong relationships with them need to have live chat apps.

If you want to build a live chat app like SUGO is it. It has a great design and lots of useful tools. Know the basics of how to make an app like this if you want to make your own.

This blog will show you how to build a live chat app like SUGO, from planning and designing it to building it and putting it online.

No matter if you are a seasoned developer or a business owner looking to boost your customer service, this guide will give you the information and ideas you need to make a live chat app that meets the needs of current users.

So, let’s get started!

Table of Contents

What is SUGO?

The SUGO app is a mobile app that is meant to make many things easy when it comes to shipping and transportation. For people who need to send or receive packages, it focuses on making things quick and easy.

So that everyone can find what they need, the app generally has features like real-time tracking, route planning, and different ways to get around. SUGO also wants to make the experience of its users better by giving them a smooth design and reliable service. Thus, if you want to build a live chat app like SUGO, you must consult with an on demand app development company to validate your app idea.

Current Market Stats of Live Chat App

In 2022, the market for live chat apps was worth 872.2 million dollars. It is projected to keep growing at a steady rate of 8.89% from 2023 to 2030, because more and more people need customer service.
78% of those who answered (who already have live chat set up) said they use it for sales, and 63% said they use it for customer service.
An NPS Promoter score is worth 600% to 1,400% more over the life of a customer than a Detractor score.

89% of customers are more likely to buy something else after having a good experience with customer service.
Customers are 93% more likely to buy from a company again if they have great customer service.
78% of people who have bought something from a company will buy from them again if their customer service is good.

Steps To Build a Live Chat App Like SUGO

To build a live chat app like SUGO, you need to follow an organized process that focuses on key features, user experience, and the ability to grow. To help you through the process, here are five important steps of SUGO social networking app development:

Step 1: Define Requirements and Plan Features

First, with the help of a video chat app development company, make a list of the most important features and functions your live chat app will have. Also, figure out who you’re making the app for and what they need so it can solve their problems. You should think about more complicated features like encrypting messages, adding chatbots, and translating languages. Making a thorough list of standards will help guide the development process and make sure that all the important parts are covered.

Step 2: Design User Interface and Experience

The next step to build a live chat app like SUGO is to make a system that is easy to understand and use. Focus on making the user experience smooth by making it easy to navigate, making the design look good, and making sure the styles are flexible. You can see how the app will be laid out with wireframes and models, and you can improve the design by getting comments from people who might use it. To make an interface that looks good, pay attention to the color scheme, fonts, and general style. Make sure the design works the same on all devices and screen sizes so that everyone has a smooth experience.

Step 3: Choose the Right Technology Stack

For making a strong and expandable live chat app, picking the right technology stack is very important. For the front end, you might want to use tools like React Native or Flutter, which let you build apps that work on multiple platforms. A react native app development company will help you choose the best tech stack. They use databases like MongoDB or Firebase to store data and WebSocket technologies to allow real-time contact. For storing and expanding, use cloud services like AWS or Google Cloud as well.

Step 4: Develop and Integrate Core Features

You should now build a live chat app like SUGO and main features once the design and technology stack are set up. To keep user info safe and protect privacy, use user identification. You must hire dedicated developers who can add real-time chat features that will let users talk to each other right away. Add features that let you send and receive multimedia files like movies, photos, and papers. Use push emails to keep users interested and up to date on new messages and changes. Make sure that the app works well and can handle a lot of people at the same time.

Step 5: Test, Launch, and Iterate

Before releasing an app, it’s important to test it thoroughly to find and fix any bugs or other problems. To make sure the app works well, use different testing methods, such as unit testing, integration testing, and user acceptance testing. Get testing testers’ comments and make the changes that are needed. Launch the app on the right stores, like the App Store and Google Play Store, once testing is done. Keep an eye on user comments and usage data to find ways to make the app better, and make sure that regular updates are released to improve its speed and features.

Key Features To Build a Live Chat App Like SUGO

To build a live chat app like SUGO, you need to include certain features that make the user experience better and make sure conversation goes smoothly. Here are ten important things to think about:

User Authentication: Secure login options using email, phone number, or social media accounts ensure the safety and privacy of user data.
Real-Time Messaging: Instant text messaging with read receipts and typing indicators provides a seamless and engaging chat experience.
Voice and Video Calls: High-quality voice and video call functionality allows users to communicate more personally and effectively if you build an app like Imo or SUGO.
File Sharing: When you build a live chat app like SUGO, enabling users to share images, videos, documents, and other files directly within the chat enhances usability.
Group Chats: When you build an app like SUGO, allowing users to create and manage group conversations is essential for social and professional interactions.
Push Notifications: Timely notifications for new messages, missed calls, and other updates keep users informed and engaged.
Chat Customization: Personalization options, such as custom chat backgrounds, themes, and emojis, enhance the user experience.
Search Functionality: When you build an app like BAND or SUGO, efficient search options for messages, users, and groups improve navigation and usability.
End-to-End Encryption: When you build a live chat app like SUGO, implementing strong encryption ensures that messages and calls are secure and private.
Status Indicators: Features like online/offline status, last seen, and availability status help users stay updated on their contacts’ activity.

Top 5 Live Chat Apps Like SUGO

With the fast-paced digital world we live in now, live chat apps are a must for instant messaging. These five live chat apps are great alternatives to SUGO because of their features and ease of use:

1. WhatsApp

WhatsApp is the most popular instant messaging app in the world, and it’s known for having a simple design and strong security. It lets you do things like send texts, make voice and video calls, and share images. With the help of a hybrid app development company, you can make it even more useful by making it easy for companies to connect with buyers.

2. Telegram

Telegram is known for being fast and safe. Large group talks, file sharing, and texts that delete themselves are all possible. The app’s cloud-based design means that users can read their texts on any device, without losing any information. Because it has bots and groups, Telegram can be used for both personal and business purposes.

3. WeChat

WeChat is a popular mobile app development solution that does a lot of different things. It mixes texting, social networking, and mobile payment services. It’s very popular in China and lets people chat, talk on the phone, and share videos and photos. WeChat is a great app for everyday jobs like getting a taxi or paying your bills because it works with many other apps.

4. Facebook Messenger

Facebook Messenger is an add-on for the huge social networking site Facebook. It lets you text and call people, make video calls, and send a lot of stickers and GIFs. Messenger’s connection to Facebook makes it more useful by making it easier for users to stay in touch with their Facebook friends.

5. Slack

Slack is mostly made for business contact and working together as a team. It lets you chat in real time, share files, and connect to many work tools, such as Google Drive and Trello. Slack’s groups and private messages make it easier for businesses to talk to each other, which makes it an important tool for teams that work from home.

Benefits of Live Chat App Development

When you build a live chat app like SUGO, it comes with many benefits like making customer service and involvement better, increasing sales rates, and growing in a way that lasts by taking advantage of these benefits. Take a look at the benefits of video chat app development.

1. Enhanced Customer Engagement and Support

Live chat apps let people talk to each other right away, so buyers can get help right away. This quick help makes the user experience better, which makes customers happier and more loyal. When you build an app like Jodel, the live chat cuts down on wait times and lets companies answer multiple questions at once.

2. Increased Conversion Rates

Using a live chat app can greatly increase the number of people who buy something. Businesses can answer questions, ease users’ worries, and lead them to make purchases by interacting with potential customers at key points in their decision-making process. This aggressive method usually leads to more sales and better customer acquisition when you build a live chat app like SUGO.

3. Cost-Effective Communication

Live chat app development solution is a cheaper way to get help than calling or emailing. One worker can handle multiple talks at once, so large call centers aren’t needed as much. This efficiency cuts down on costs while keeping customer service at a high level. Also, automatic replies and chatbots can answer simple questions, freeing up real people to deal with more complicated ones.

4. Valuable Insights and Analytics

Live chat apps give you useful information about how customers act and what they like. Businesses can find common problems, commonly asked questions, and ways to improve by looking at chat logs. With the help of an Android app development company, these findings help make goods, services, and ways of helping customers better. Adding other data sources to chat analytics can also give you a full picture of how customers connect with you and the trends you see.

5. Building Customer Trust and Loyalty

Live chat builds trust and dependability by letting people get help right away and talk to each other in a more personal way. Customers like how easy and quick live chat is, which makes their relationship with the business better. Over time, this trust turns into loyal customers, return business, and good word-of-mouth tips, all of which are important for long-term success.

How Much Does It Cost To Develop a Live Chat App Like SUGO?

Now we can talk about the reason we all came together: “how much it costs to build a live chat app like SUGO”.

For a single platform, the SUGO mobile app development cost will be between $10,000 and $25,000. The work that needs to be done and an estimate of how long it will take are shown in the table below.

App Complexity	Cost Estimation
Simple SUGO-like App	$10000-$15000
Medium SUGO-like App	$15000-$20000
Complex SUGO-like App	$25000+

The final live chat app development cost will rely on where you outsource, how many platforms you want to use, the design and how complicated it is, the number and complexity of features, and even how long you have to make the app.

You will need a lot of pros to work on your project if you want to make a live chat app like SUGO. There will also be some extra costs, such as for computer infrastructure, app support, marketing, and other things. Thus, if you are ready to create a live chat app, it is good to hire an instant messaging app development company.

Final Thoughts

To build a live chat app like SUGO, you need to carefully plan and use key technologies and features. Think about working with experts in the field to make sure the development process goes smoothly and the end result is of high quality.

Thus, if you hire a dedicated app development company, you can use their knowledge and experience to make your idea come to life quickly and easily. Getting professional help will improve your app’s performance and the experience of using it in the long run.

FAQs

1. What is the Cost to Build a Live Chat App Like SUGO?

The cost to create a live chat app like SUGO will be $10,000 and $25,000, depending on features, design complexity, and a live chat app development company rates. Factors such as platform (iOS/Android/web), integrations, and customization level also influence the overall video chat app development cost. You can consult with an iOS app development company about the actual cost estimation.

2. How Much Time Does It Take To Build A Live Chat App Like SUGO?

When you create an app like SUGO, it typically takes 3 to 6 months. This timeline includes planning, design, development, testing, and deployment phases. Factors such as complexity, features, and team expertise can influence the overall duration. You can consult with a social media app development company about the actual time frame.

3. What Are the Benefits of SUGO App Development?

Enhanced Communication: Facilitates real-time, seamless interaction between users.
Increased Engagement: Boosts user involvement and satisfaction with instant support.
Customizable Features: Tailors chat functionalities to meet specific business needs.
Data Analytics: Provides valuable insights through chat analytics.
Scalability: Grows with your business demands effortlessly.

4. How To Monetize An App Like SUGO?

Subscription Model: Offer premium features through monthly or annual subscriptions.
In-App Purchases: Provide additional functionalities or virtual goods for purchase.
Ad Integration: Display ads from third-party networks within the app.
Freemium Model: Allow basic use for free, charging for advanced features.
Partnerships: Collaborate with businesses for exclusive promotions or features.